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Quality Benchmark Subscriptions

Our customers receive access to ongoing reports earlier than all other buyers and also receive preferential rates with ongoing projects. Our work now includes mystery shopping in various European & ROW countries. You gain exclusive access to our team of marketing, quality and training consultants. We guide our clients businesses forward with invaluable insight and extensive market and specialist expertise. Our close relationship with the world's media, consumers, business buyers and regulatory bodies ensures this essential knowledge base is invaluable, robust and set in the correct context.

You can become a subscriber of 118tracker.com and receive a quarterly analysis of all the 118 service providers using the Performance House Service Mark, which benchmarks customer service skills and accuracy. We also look at efficiencies such as costs and call durations. 118tracker.com subscribers are given access to the single most up to date source of information on directory assistance.

Our in-depth benchmark is available to subscribers in flexible packages with various types of reports available, for example:

• Statistical reporting which offers a simple to understand benchmark of the industry.
• Number specific reporting - tracking a bespoke report showing how your directory service is performing against the top five services.
• Individual reporting on monitoring your DA service performance.
• Bespoke reports designed to meet all your requirements.

All prices exclude VAT. To become a subscriber for the quarterly report or any individual reports fill in the form below and one of our team from 118tracker.com will contact you.

118tracker also offers business development consultancy for anybody entering into the DA market anywhere in the world.