Survey Results

118tracker.com provides a quarterly analysis of all the 118 service providers using the Performance House Service Mark, which benchmarks customer service skills and accuracy. We also look at efficiencies such as costs and call durations of the UK providers. 118tracker.com subscribers are given access to the single most up to date source of information on directory enquiries/assistance.

Our in-depth benchmark is available to subscribers in flexible packages with various types of reports available, for example:

• Statistical reporting which offers a simple to understand benchmark of the industry.
• Number specific reporting - tracking a bespoke report showing how your directory service is performing against the top five services.
• Individual reporting on monitoring your DQ/DA service performance.
• Bespoke reports designed to meet all your requirements.

Results from March Accuracy The "Mainstream" providers continued to maintain an industry average of 93.67% for Accuracy A total of 2 providers achieved 100% Cost Costs ranged from 35p (118111) to 79p (118118) 1 of the providers cost less than 40p to obtain a number Performance House Service Mark Yellow Pages 118247 achieved the highest mark for overall service quality at 88.25%  Results from February  Results from January Accuracy The "Mainstream" providers continued to maintain an industry average of 90.67% for Accuracy A total of 1 provider achieved 100% Cost Costs ranged from 35p (118111) to 79p (118118) 1 of the providers cost less than 40p to obtain a number Performance House Service Mark Yellow Pages 118247 achieved the highest mark for overall service quality at 90.74% Accuracy The "Mainstream" providers continued to maintain an industry average of 91.34% for Accuracy A total of 1 provider achieved 100% Cost Costs ranged from 35p (118111) to 79p (118118) 1 of the providers cost less than 40p to obtain a number Performance House Service Mark Yellow Pages 118247 achieved the highest mark for overall service quality at 91.28%