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Links
Free Directory Assistance on the internet - Click here for your options.
The following sites offer further information regarding the 118 service providers.
- www.eidq.org - Site of the Association for the European Interworking of Directory Enquiry Services.
The "Association for the European Interworking of Directory Inquiry Services" (EIDQ Association), was launched in 1999 to create anappropriate organisation for the rapidly changing market and business environment.
Currently, the Association has 29 member organisations which are engaged in national and international DA/DQ services. The objective of the association is to encourage, facilitate and support its members in the development and provision of comprehensive, high quality directory inquiry services (DA/ED) through interworking.
The Association is focussed on customers in Europe, either as end users of the services or as entries in the databases. Full members of EIDQ have to be actively involved in directory services, are offering Directory Assistance or Electronic Directory services in one or more European countries on a commercial basis, providing data for such services or access to data to end users and/or clients in any part of the world.
- www.icstis.org.uk - This site has information about the regulations that apply to the services.
ICSTIS, the Independent Committee for the Supervision of Standards of Telephone Information Services, is the industry-funded regulatory body for all premium rate charged telecommunications services.
They are non-profit making and consist of nine part-time Committee members, supported by a full time Secretariat. They regulate the content and promotion of services through their Code of Practice. They investigate complaints and have the power to fine companies and bar access to services. In addition, they offer free copy advice and guidance to both existing and new service providers.
- www.nfcg.org.uk - This is the site of the National Consumer Federation and has articles and cost comparison tables. Their objectives are:
- to consult with, and represent grassroots members, to circulate, publish and disseminate their views, and where appropriate to respond to consultation on their behalf
- to identify and promote the interests of consumers, with reference to the key guiding principles of Access to goods and services, Choice, Information, Representation, Fairness, Safety and Redress and to provide a channel for consumer opinion and representation and assist members to put forward their views locally and nationally
- to increase the awareness of consumers to those issues that affect them and to provide means of communication with government, industry, the regulators and other interested parties
- to encourage and support members and member organisations to work together better and to promote their activities locally and nationally and to provide consumer information and education.
- www.ofcom.org.uk - This site offers guidance on deregulation. Ofcom is the regulator for the UK telecommunications industry. Duties include:
- Promoting the interests of consumers.
- Maintaining and promoting effective competition.
- Making sure that telecommunications services are provided in the UK to meet all reasonable demands, including:
- emergency services;
- public call boxes;
- directory information; and
- services in rural areas.
- www.performance-house.com - Performance House the global performance management and benchmarking organisation provide the desk research and benchmarking data that is included in all 118tracker.com reports.
- Churners - Free information for UK consumers
- Pierz Group - The Pierz Group provides Consulting Services and Forecasts on the Directory Assistance/Directory Enquiry (411) and broader information services market, including the emerging wireless directory assistance opportunity and competitive markets.
- Our sister site UtilitiesTracker.com - Launched on the 20.05.04 Utilities Tracker will again provide free knowledge and information to the general public in this complex market place.
- 118FM - The 118FM Directory is a niche directory, providing a comprehensive list of UK Facilities Management products and services, you can find companies that can assist with anything from Air Conditioning Repair to Garden Landscaping. We can ensure that a companies products and services are placed in front of there target market.
- Online Complaints @ Complaintscentre.com - Are you having trouble with a well known organisation? Can't seem to get your issue resolved? Let Complaintscentre.com raise your concerns.
- www.qualitymonitor.com - Quality Monitor is brought to you by Performance House to provide your call centres with a simple to use internal quality monitoring tool. It inspires a “quality driven culture” throughout all of your communications.
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