News
18/07/2007 - AT&T’s 1-800-YellowPages Free Directory Assistance
NEW YORK, NY (July 11, 2007) – Volt Delta Resources, LLC (VoltDelta), a wholly owned subsidiary of Volt Information Sciences, Inc. (NYSE: VOL), announced today that AT&T Inc. (NYSE: T) has successfully rolled out its next phase for 1-800-YellowPages (www.att.com/1800YellowPages) by making the service available to the entire state of California. VoltDelta provides the carrier-grade, integrated platform used for this Directory Assistance (DA) service.
AT&T initially launched a controlled trial of 1-800-YellowPages in December 2006 in three U.S. cities, during which all aspects of the service were carefully evaluated and tuned. As a result of this successful trial, the service is now being rolled out throughout California.
Callers to 1-800-YellowPages receive free directory assistance listings in exchange for listening to targeted, relevant audio advertisements during the call. Callers can search for telephone numbers either by specific name or by business category, where the caller knows the type of business listing (e.g., lawyer, dry cleaner or taxi), but does not have a specific business name in mind.
To support AT&T 1-800-YellowPages, VoltDelta integrated several technologies with its existing platforms to provide a foundation for interacting with callers, routing calls among the solution components, delivering advertisements within the call flow, facilitating operator searches for white pages and business category listings, providing telco-quality business category content, and managing call context to ensure consistent, reliable service, across both automated and operator interactions with callers.
“VoltDelta is pleased with the success of AT&T’s 1-800-YellowPages trial and subsequent rollout” said Rich Oldach, executive vice president of VoltDelta. “This is a terrific example of working closely with our customers and vendors to deliver new services and service extensions. We look forward to working with AT&T to identify more exciting ways to leverage VoltDelta’s platforms to support AT&T’s competitive offerings.”
“We are pleased with VoltDelta’s continued leadership as the integrator and supplier of a platform that meets our needs for the 1-800-YellowPages service,” said David S. Huntley, senior vice president-Customer Information Services, AT&T. “The rollout of 1-800-YellowPages is an exciting example of how modern, open technologies can drive exciting new services.”
About AT&T
AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.
© 2007 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures.
About VoltDelta
VoltDelta specializes in providing carrier-grade on-premise and hosted platform and database services to the world-wide telecommunications and call center markets. VoltDelta develops and integrates solutions that support all aspects of customer service call centers, including multiple customer service access methods, simple to complex phone call automation, multiple network switching, advanced call routing, collection and preservation of call context throughout a call, service customization from the wholesale to the individual caller, promotion, agent workstation software, database services, information content aggregation, collection of detailed statistics, and multiple delivery methods. VoltDelta also provides a full range of professional services to consult on all aspects of deploying its solutions, including integration with existing solutions. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading-edge services to the information technology, telecommunications and publishing industries.
This press release contains forward-looking statements which are subject to a number of known and unknown risks, including general economic, competitive and other business conditions, the degree and timing of customer utilization and the rate of renewals of contracts with the Company, that could cause actual results, performance and achievements to differ materially from those described or implied in the forward-looking statements. Information concerning these and other factors that could cause actual results to differ materially from those in the forward-looking statements is contained in Company reports filed with the Securities and Exchange Commission. Copies of the Company's latest Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q, as filed with the Securities and Exchange Commission and the New York Stock Exchange, are available without charge upon request to Volt Information Sciences, Inc., 560 Lexington Avenue, New York, New York 10022, 212-704-2400, Attention: Shareholder Relations. These and other SEC filings by the Company are also available to the public over the Internet at the SEC's website at http://www.sec.gov and at the Company's website at http://www.volt.com in the Investor Information section.
http://www.voltdelta.com
http://www.volt.com
VoltDelta Media Information, contact Kari Bittner, (585) 924-0383, kbittner@voltdelta.com
VoltDelta, the VoltDelta logo, SpeechExpress, ConnectExpress, DirectoryExpress, and iExpress are trademarks or service marks of Volt Delta Resources, LLC or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.
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